What To Expect When You Contact Us

Following your initial contact, we will telephone you for an informal chat, enabling us to ensure we have experience working with your concern or issue. It is also an opportunity for you to ask any questions you may have regarding the counselling process before arranging your first session.

The first session will be a consultation during which we will ask questions, complete paperwork, and ascertain your expectations of counselling and what you wish to achieve from counselling.  Once again it is an opportunity to ask any questions you may have.

Should we then agree to work together the frequency and amount of sessions will be negotiated and you will be asked to read and sign a contract.

The next time we meet will be your first counselling session.

Each consequent counselling session is arranged by appointment, lasts 50 minutes and normally takes place each week.

We recognise the importance of confidentiality and discretion; we also understand you may not wish to have any reference to counselling on your employment or GP records. When you arrange counselling privately (apart from exceptional circumstances) we guarantee details of your appointments or anything you discuss during sessions will not be disclosed.

In order to maintain confidentiality we will only leave a message with your permission. When contacting us by email or telephone please advise us as to whether or not you would like us to leave a message.